Codella Marketing upgrades phone system to Sparkplug Hosted Voice

Codella Marketing is a Las Vegas-based marketing communications firm. Employing public relations, marketing, advertising and interactive tools, the full-service agency assists clients in delivering the right message to the right audience at the right time. As the firm expanded, it required additional phone lines and features.

The Challenge
Once the firm moved into its new offices it ran into several challenges:
» Answering and routing incoming calls
» How to page employees throughout the office
» Receiving and managing voicemail messages

The Solution
Sparkplug’s IP-hosted phone service allowed for the purchase of several VoIP phone handsets that could be connected to the Internet in each office, just like the computers. This created a phone system with intercom capabilities between offices, the ability to have voicemail messages delivered via email and unlimited nationwide long distance calling.

Customer Benefits
Sparkplug’s service addressed the practical needs of Codella Marketing:
» Avoid the major expense and difficult transition associated with
   a new office phone system
» Consolidating Internet service provider and telephone services
» Providing a Web portal to administer the phone system, upload
   new greetings and automatically route incoming calls for the
   mobile worker
» Adding an auto attendant and company-wide phone directory
» Improving client service by streamlining the verbal
   communications process

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